Time Ledger Support

What Time Ledger V0 Supports

The current version is a local-only time tracking app. It is designed for tracking your day, reviewing your timeline and reports, using focus/timer flows, exporting data, and deleting local device data.

No account is required in this version.

Not Included in the Current Version

The current version does not include:

• Time Ledger account sync;
• iCloud Sync;
• iCloud-to-account import;
• paid subscriptions or purchases;
• third-party crash reporting or analytics SDKs;
• advertising SDKs or third-party tracking SDKs;
• a production support ticket system.

If you see staged wording related to sync or import in testing materials, treat it as preparation for future features, not as an available feature in this build.

Before Contacting Support

Please include:

• App version;
• iOS version;
• device model;
• what you were trying to do;
• what happened instead;
• whether the issue happens again after restarting the app;
• screenshots or screen recordings, if you are comfortable sharing them.

Please do not send passwords, payment details, private tokens, or other sensitive information.

Common Questions

Where is my data stored?

In the current version, your Time Ledger data is stored locally on your device. Time Ledger account sync and iCloud Sync are not enabled in this build.

How do I delete my data?

Use the delete data option inside the app, if available in your build. This deletes Time Ledger data stored locally on the current device. It does not automatically delete exported files, device backups, emails, screenshots, or files you shared outside the app.

Does Time Ledger collect analytics?

The current V0 build does not include third-party crash reporting or analytics SDKs.

Does Time Ledger show ads or track me for ads?

No. The current V0 build does not include advertising SDKs or third-party tracking SDKs, and it does not use your time tracking data for targeted advertising.

Does Time Ledger include paid subscriptions?

No. The current V0 build does not include paid purchases, auto-renewable subscriptions, StoreKit checkout, paid entitlement, or paid account features.

Does Time Ledger support iCloud Sync?

Not in the current submitted V0 build. iCloud-related work is still preparation only and must not be treated as a usable sync feature.

Does Time Ledger require an account?

No. The current V0 build is local-only and does not require a Time Ledger account.

Can I get support in Simplified Chinese?

You may contact us in English or Simplified Chinese. Simplified Chinese copy is included in the first localization batch, but final human review is still required before broad public release.

Feedback Email Template

Subject: Time Ledger support request

App version:
iOS version:
Device model:
App language:
Region:

What were you trying to do?

What happened?

Can you reproduce it? Yes / No

Are you attaching screenshots or a screen recording? Yes / No

I understand that support emails may include the information I choose to send.

简体中文支持摘要

如果你需要 Time Ledger 支持，请发送邮件到 lrbkwjh@gmail.com。可以使用 English 或简体中文联系我们。

当前版本是本机时间记录 App，用于记录一天、查看 Timeline 和 Reports、使用专注/计时流程、导出数据，以及删除本机设备数据。当前版本不需要账号。

当前版本不包含 Time Ledger 账号同步、iCloud Sync、iCloud 导入到账号、付费订阅或购买、第三方崩溃报告或 analytics SDK、广告 SDK 或第三方 tracking SDK，也不包含生产级客服工单系统。

联系支持前，请尽量提供 App 版本、iOS 版本、设备型号、你原本想做什么、实际发生了什么、重启 App 后是否仍会复现，以及你愿意分享的截图或录屏。请不要发送密码、支付信息、私人 token 或其他敏感信息。